Idioma / Language: 🇦🇷 ES | 🇺🇸 EN

🐾 Refund Policy

Last updated: July 29, 2026

1. General

At DogEpiMonitor, we want you to be satisfied with our service. If for any reason you are not pleased with your subscription or purchase, you may request a refund according to the terms described below.

2. Subscriptions (Premium Silver and Premium Gold)

All subscriptions are processed through PayPal, our secure payment gateway.

Trial Period: If your plan includes a free trial period, no charges will be made until that period ends.
Refund within the first 14 days: If you are not satisfied with your subscription, you can request a full refund within the first 14 calendar days from the date of your first payment.
After 14 days: No refunds will be issued for the current billing period, but you can cancel your subscription at any time. You will continue to have access to the premium features until the end of the paid period.
Renewals: Subscriptions renew automatically. If you do not wish to renew, please cancel before the renewal date from the "Subscription" section of the app.

3. Additional packs (AI Chats, Photos, Videos)

Unused packs: If you purchased an additional pack and have not used it, you can request a full refund within 7 days of purchase.
Partially used packs: If you have already used part of the pack, no refund will be issued for the consumed portion.

4. How to request a refund

To request a refund, please contact us through any of these channels:

📧 Email: contacto@dogepimonitor.com

📱 From the app: Help Center → Support Contact

Include in your request:

Your registered email in DogEpiMonitor
The reason for the refund
The date of purchase or subscription

5. Refund Processing

Refunds are managed in accordance with PayPal policies and credited to the same payment method or account used for the purchase. The credit timeframe is 5 to 10 business days, subject to PayPal and bank processing timelines.

6. Exceptions

No refunds will be granted in the following cases:

Requests made outside the indicated timeframes
Accounts suspended or blocked due to violation of the Terms of Service
Abuse of the refund system (repetitive requests)

7. Plan changes

Due to PayPal's billing structure, to change your active plan (upgrade or downgrade) you must first cancel it in the app (reverting to the Freemium plan) and then subscribe to the new plan. Remaining prepaid days of the previous plan cannot be prorated or refunded by PayPal and will be lost. To avoid losing prepaid days, we recommend performing plan changes close to your monthly billing renewal date.

8. Subscription cancellation

You can cancel your subscription at any time from the app (Subscription → Cancel). Cancellation is effective at the end of the current billing period. No additional charges will be made after cancellation.

9. Contact

If you have any questions regarding this policy, please write to us at contacto@dogepimonitor.com.

← Back to DogEpiMonitor